Orders are typically processed within [PROCESSING TIME] business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation, and — once dispatched — tracking where available.
Legal
Shipping & Returns
Information about how orders are processed and delivered, and how returns, exchanges, and refunds are handled. This document is a template and should be completed by the merchant with the store's actual policies.
01
Order Processing
02
Shipping
We ship to [SHIPPING REGIONS]. Delivery estimates and costs at checkout depend on destination and method:
- Standard delivery: [STANDARD DELIVERY TIME].
- Express delivery: [EXPRESS DELIVERY TIME].
- Shipping cost: [SHIPPING COST].
Merchant-configurable
Set your actual shipping regions, methods, timeframes, and rates. These are configured in the store's shipping settings and should match what is shown at checkout.
03
International Orders
Availability, delivery times, duties, and taxes may vary by destination. Any import duties or taxes are determined by the destination country and may be the responsibility of the recipient. Please check your local requirements before ordering.
04
Returns
We accept returns within [RETURN WINDOW] of delivery, subject to the conditions below. To start a return, contact us using the details in the Contact section with your order number.
05
Return Conditions
To be eligible for a return, items should be:
- In original, unworn, and unwashed condition.
- Free of damage, alterations, or signs of wear.
- Returned with original tags and packaging where applicable.
Merchant-configurable
These are template eligibility conditions. Adjust them — including any non-returnable categories such as final-sale or made-to-order items — to reflect your store's actual policy.
06
Exchanges
Where available, exchanges can be arranged for a different size or colour, subject to stock. Contact us within [RETURN WINDOW] to request an exchange. If the requested item is unavailable, we can process a return and refund instead.
07
Refunds
Once a return is received and inspected, approved refunds are issued to the original payment method where applicable. Refunds are typically processed within [REFUND PROCESSING TIME] business days, though your bank or provider may take additional time to reflect them. Original shipping costs may be non-refundable.
08
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact [SUPPORT EMAIL] within a reasonable time of delivery, including your order number and photos where possible. We will arrange a replacement, exchange, or refund as appropriate.
09
Contact
For help with shipping, returns, or exchanges, please contact:
Support[SUPPORT EMAIL]
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